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WONEX.com

Ticketing

INHX

RAPID RESPONSE: DEPLOY TICKETING FOR INSTANT TRIGGERS FOR PROMPT-N-COORDINATED ACTION

  • Live concurrence: Many people and parties connected real time on one platform facilitates better ways of working together
  • Speed with consistency: Do your part in the context understood by everyone else - no misinterpretation no confusion; just get things done

 

SUPPORT TICKETS

  • Emails are conversational and not the most reliable in getting things done - use of task managers (both individual and team) are not productive in managing support requests across any network
  • Ticketing helps you get organized in routing the tasks to appropriate staff and setting accountability on getting things done
  • Be it info-requests, resolutions, accounting queries or anything else, trade partner satisfaction is given the deserving attention with utmost sincerity
  • Simplifies the journey from intent to support to actually supporting
  • Trade partner never taken for granted - big or small, crucial or insignificant - value system of the business translated into reality with fairness in dealings

 

ILLUSTRATIVE USE CASES

  • Customer support ticketing
  • Vendor support ticketing
  • Dealer support ticketing
  • Employee support ticketing
  • Office admin ticketing
  • Many more