Ticketing

RAPID RESPONSE: DEPLOY TICKETING FOR INSTANT TRIGGERS FOR PROMPT-N-COORDINATED ACTION

Live concurrence: Many people and parties connected real time on one platform facilitates better ways of working together
Speed with consistency: Do your part in the context understood by everyone else - no misinterpretation no confusion; just get things done

SUPPORT TICKETS

Emails are conversational and not the most reliable in getting things done - use of task managers (both individual and team) are not productive in managing support requests across any network
Ticketing helps you get organized in routing the tasks to appropriate staff and setting accountability on getting things done
Be it info-requests, resolutions, accounting queries or anything else, trade partner satisfaction is given the deserving attention with utmost sincerity
Simplifies the journey from intent to support to actually supporting
Trade partner never taken for granted - big or small, crucial or insignificant - value system of the business translated into reality with fairness in dealings

ILLUSTRATIVE USE CASES